Sr GM - Operations - Seniorcare ( PAN India) for a Leading Healthcare Services Brand

About the role

Looking for a hands-on leader with experience in managing operations of a hospital, senior care, healthcare services organisation, or a multi-unit/multi-city healthcare business, preferably with experience managing multiple centres/locations.

Responsibilities

*P&L Ownership & Business Accountability* – Should have independently owned P&L and overall business performance, including revenue, costs, margins and profitability. Candidates who have primarily worked in support or functional roles without direct business ownership may not be suitable.

*Independent Operations Leadership* – Should have the ability to independently run the business, take ownership of operational decisions and provide strong leadership across multiple centres. The individual should be capable of managing the current 7-centre network and scaling it to 2X its current size.

*Healthcare Regulatory & Operational Knowledge* – Should have a strong understanding of healthcare operational requirements, including statutory requirements, licences, regulatory compliance and other healthcare-specific operational nuances, with exposure to NABH, QAI or similar accreditation processes being highly relevant.

*Financial & Commercial Acumen* – Should be comfortable with cost structures, EBITDA, budgets, financial reporting, MIS and operational metrics, with the ability to analyse business performance and take corrective action based on data.

*Technology / HMS Exposure* – Prior experience with implementing or managing Hospital Management Systems (HMS) or healthcare technology platforms is important, along with an understanding of how technology can be leveraged to improve operational efficiency and scalability.

*Reporting & MIS* – Should have strong hands-on exposure to operational dashboards, MIS, performance reporting and review mechanisms, with the ability to use data to drive operational decisions.

*Multi-functional Leadership* – Should have the ability to effectively lead and influence Centre Heads and functional leaders across Operations, Clinical, Nursing, Sales, HR and Finance, with strong people leadership and team-building capabilities.

*Scale & Growth Orientation* – Most importantly, we are looking for someone who has demonstrated the ability to build, scale and transform operations rather than simply maintain existing operations. The individual should be capable of taking ownership of the business and enabling the CEO/COO to focus on larger strategic priorities.

Qualifications

MBA or MHM degree with 10 to 18 years experience in Multi City and Multi Centre Healthcare Operations.

Experience

Head of Operations for Senior Care Services Brand Present in 7 to 10 Cities

Employment type

Payroll

How to apply

Interested candidates may send their resume to radha@keresesconsulting.com.

Apply by emailOpens your email app, addressed to radha@keresesconsulting.com. Please attach your resume.